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Return Policy FAQ

Do you accept returns?

We do accept returns. However, we can only accept returns of UNOPENED and UNUSED items in their original packaging. You MUST email us at [email] within 7 days of receiving your order to get authorization BEFORE sending it back. All returns must be sent back to us in the same condition that it was sent to you. All returned items made of glass or that are fragile MUST be insured when mailed back. If the item is uninsured, and it breaks in transit, WE WILL NOT REFUND. Once your order has been received, and it is confirmed that it is in the original condition, we will credit your card back minus the shipping costs. We will not refund any shipping fees incurred in sending the item(s) back. Item(s) must be returned within 10 days of receiving refund authorization, otherwise the return will not be accepted. 

My package was returned to The Christmas Parlor by the shipping company.

We are not responsible for invalid addresses or shipments that are marked “return to sender” by shipping companies. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure you have the correct address during check out. If we receive a return package, we’re happy to credit you for your order although you will still be responsible for the shipping fees.

My package was damaged in transit. 

First, we are sorry this happened! All items are carefully inspected and packaged appropriately to arrive to you in good condition. Unfortunately, this does happen occasionally in transit. Please take photos of the damaged packaged with label, the product, and inside of the package, so we can make a claim with the carrier. We cannot make a claim without proof of the damage. You MUST contact us within 3 days of receiving the damaged package or merchandise. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.

My package was stolen or is missing. 

We apologize, but we cannot be held responsible for stolen packages or missing packages marked as delivered by the shipping companies. We do our best to follow up with our shipping companies, but more often than not, the matter will not be resolved. Please make sure you are shipping your package to a safe location.

Exchanges 

Due to quick sell-out and having a limited inventory we are not able to accommodate an online exchange. 

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